WHAT'S THE CHALLENGE YOU HAD TO OVERCOME?
Our administrative workforce is made up of about 100 remote employees. These employees are completely virtual, working whenever and wherever they’d like. The remaining 700+ employees work in contact centers across the globe. The contact center employees provide service to Deaf and Hard of Hearing people via Telephone Relay Services (TRS); CapTel services, a voice-to-text translation system; equipment distribution; or direct human services. They’re the ones really driving revenue for the organization and directly serving the deaf community.