Posts tagged Namely
How CSD Used Volunteering to Connect a Global Workforce - HROS

WHAT'S THE CHALLENGE YOU HAD TO OVERCOME?

Our administrative workforce is made up of about 100 remote employees. These employees are completely virtual, working whenever and wherever they’d like. The remaining 700+ employees work in contact centers across the globe. The contact center employees provide service to Deaf and Hard of Hearing people via Telephone Relay Services (TRS); CapTel services, a voice-to-text translation system; equipment distribution; or direct human services. They’re the ones really driving revenue for the organization and directly serving the deaf community.

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How Sysomos Took Action on Career Development Conversation - HROS

WHAT'S THE CHALLENGE YOU HAD TO OVERCOME?

We recently launched quarterly Career Development Conversations (CDCs). We post 5-6 questions agreed upon by leadership in the performance module of our HRIS, Namely. The focus of the questions changes every quarter. For example, the first round focused on the theme “Where do you want to go in your career? What training and experience do you need to get there?” The onus was then on us to take actions based on the responses.

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