Posts tagged Candidate Experience
How Anchor Trust Leverages Chat Bots to Drive Recruiting - HROS

The Anchor Group is England’s largest not-for-profit housing association, providing housing, care and support to people over 55 years old. Our initiative was to create a better recruitment process, while providing the best applicant experience possible. We noticed a pattern emerging during the recruitment follow up process, with a high number of individuals that completed application forms then failing to engage with our in-house recruitment team despite attempts to reach them via phone and email. Candidates’ busy lifestyle meant that they were often unable to respond to emails or answer the phone (except at very specific times of the day) and tended to shy away from completing extensive application forms. We also realised that there were highly-skilled candidates that were experienced in care but unable to translate this onto paper in the form of a CV.

 

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How Appirio Transformed Their Interview Process - HR Open Source

Appirio is a global services company that helps customers create next-generation Workday and Customer Experience using the latest cloud technologies.  Our free-thinking consultants deliver unmatched customer value by creating actionable strategies, delivering results quickly, and helping organizations adapt to a new experience - driven era.  We do this by harnessing the power of one of the world’s largest crowdsourcing communities and thousands of pre-built solution accelerators.  Appirio is a trusted partner to some of the world’s largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.

This past year, Appirio transformed our interview process to make it more effective and efficient, to ensure we are making the right hiring decisions as well as providing an excellent candidate experience.  We did this by providing standardization, a job competency library of behavioral based interview questions, evaluation scoring aligned to an area of the business/role, interview training, and a strong focus on transparency and communication.

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How Virgin Media Turn Candidate Experience into Revenue - HROS

Attracting and retaining talent is harder than ever. In 2014 Virgin Media came to us with a problem: “How do we bring our brand to life through the recruitment process and offer support and guidance to all our candidates?” Virgin Media came to us with this question prompted by two major factors. Firstly they were concerned about their -29 Net Promoter Score and the resulting impact this could have on this brand. Anything associated with Virgin comes with certain service expectations and this was a concern. Secondly, conversation with Virgin started directly following ‘Google’ Dave Hazlehurst’s speech at LinkedIn’s Talent Connect 2014 in London. The keynote scrutinised what recruitment would look like if brands became famous for how they treat people when they fail - or ‘silver medalists’ as we name them. We knew the answer was multi-faceted. First, it required an introspective and honest look at current practices.

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How We Solved the Job Applicant Black Hole - HR Open Source

Statistically, only 25% of completed job applications will ever get reviewed by a hiring authority at an employer.  Very few will ever receive a response from a real person. In an effort to improve our candidate experience, based on feedback from job candidates in 2014, we audited our process to find only 12% of the 100k applications received annually were being reviewed. We thought we could do better than that.

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Rethinking Rejection, a Hootsuite Case Study - HR Open Source

We’ve recently audited our own CX at Hootsuite, and are beginning to make some changes in our process we think will better serve and support those interested in working with us. This is an iterative process, so we’ll continually look to refine and adjust our recruiting process with CX in mind. Our number one objective is to provide anyone, no matter their job offer outcome, an amazing candidate experience at each touch point.

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